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Customer Success - Digital Marketer (remote)
Humans of Purpose
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Looking to put your digital marketing genius to work for people and planet?
Why us?
We're a force of digital hero doers armed with good strategy, latest tech and smiles to grow your business - everyday impact.
Help us drive impact in:
The opportunity:
Opportunity type:
Paid job
Commitment:
Full Time
Experience level:
🚀 Growing (2 - 5 yrs)
Location:
National
Remuneration:
Competitive
Closing date:
September 19, 2024
Why you might love this opp:
We’re looking for a digital strategist and executor whose happy place is delighting customers and driving success.
You’ll be welcomed to our remote team as we champion storytelling across digital and social for brands working for a better world.
A few more reasons you may love to work with us:
You’ll be welcomed to our remote team as we champion storytelling across digital and social for brands working for a better world.
- 📲 You will be leading the technical aspects of digital marketing for our customers, and further educating and coaching our team - you drive success both internally and for our customers.
- 📈 You’ll bring a solid track record in digital growth across e-commerce and agency, and be ready to channel your knowledge to grow impactful brands.
A few more reasons you may love to work with us:
- Work flexibility, including remote work
- Birthday leave on top of other leave entitlements
- Extra days of paid leave over the summer holiday period in addition to other leave entitlements
- You’ll use and develop your skills across a broad portfolio
- Have the opportunity to add real value to the organisation’s growth, success and social impact
- Be part of a dynamic, supportive, friendly, and inclusive team environment
- Access wellness and development program – mindfulness, meditation, optional events and challenges, volunteer events
- Regular team events such as our monthly lunch and learns
What's involved:
👯 Customer relationships:
- Act as the primary point of contact for our customers, ensuring an optimal experience and interface between them and our Digital Heroes - understanding their business goals, challenges, brand, values and delivering outsized delight to them
- Working with the sales & delivery teams to minimise misunderstandings, maximise alignment.
- Continually bridging gaps to ensure we maximise revenue results for customers.
🧩️ Strategy:
- Design, implement, and optimise omni-channel strategies across paid media and digital touch points, to drive business growth across all channels and deliver an innovative customer experience, that tells our customers’ brand stories, acquires them new customers and retains existing
- Ideate the best digital and content strategies to deliver customer success
- Map and design digital journey strategies for customers including acquisition and retargeting across digital channels for target audiences
- Supporting the timely creation of sales decks for pitches, including audits and other key factors (developing new templates and improving them consistently)
📩 Campaign and subscription management/service delivery:
- Managing the on-boarding of highly complex or highly technical campaigns that sales have recently signed up
- Optimise customer paid media channels to improve performance
- Creative optimisation, testing and recommendations
- Build and test paid media campaigns across Google Ads, Meta Ads, LinkedIn Ads and TikTok Ads
- Monitor and analyse performance of channels and campaigns and pivot when required
- Provide reporting on performance and progress towards KPIs on a weekly and monthly basis
- Budget pacing across all campaigns and channels
🔗 Cross-functional collaboration:
- Conduct in-depth organic and paid social (including PPC + SEO) audits for prospective customers to uncover what they’re doing well, and what needs to be improved and support the sales process
- First point of contact for all digital support and troubleshooting
- Training and coaching our Digital Hero team to be as great as you - to hold high value, business level conversations with customers of all shapes and sizes
Key criteria:
Experience:
Skills:
Education:
Bachelor’s degree in Marketing, Business, Communications, or a related field is preferred
OR
Mircocredentials and/or demonstrated experience (side hustle's, volunteering, little scheme that turned into something bigger - show us what you've done!)
Mindset:
- 4+ years in digital marketing with a focus on customer success, account management, or customer delivery within an agency setting
- Ecommerce and CRM Management experience is essential
- Proven ability to manage multiple customers and campaigns simultaneously
Skills:
- Superior skills in digital marketing tools and platforms (e.g., Google Analytics, SEO tools, social media platforms, email marketing software)
- Strong analytical skills with the ability to interpret data and provide actionable insights
- Excellent communication and interpersonal skills
- Excellent analytics and reporting skills including the use of API’s to generate data, Google Analytics, and GA4 experience.
Education:
Bachelor’s degree in Marketing, Business, Communications, or a related field is preferred
OR
Mircocredentials and/or demonstrated experience (side hustle's, volunteering, little scheme that turned into something bigger - show us what you've done!)
Mindset:
- A proactive, solutions-oriented mindset with a genuine passion for making a difference in the world
- A proven capacity to coach and ensure internal success
- Ability to strike the right balance between long-term strategy & ad-hoc daily pivots, based on immediate business needs
How to apply:
Please apply by submitting your application via the Ripple Opportunities portal (visit [www.rippleopportunities.com](http://www.rippleopportunities.com) and click 'individual login' - apply via the job listing). Please submit a cover letter and resume outlining what's motivating you to apply for the role and how your skills & experience would help you succeed.
Questions? Please feel free to reach out to us at [hey@rippleopportunities.com](mailto:hey@rippleopportunities.com) for a discreet conversation if you'd like to discuss your potential application. Applications are being assessed on an on-going basis.
YEP - IT'S A DISCLAIMER
Oh look! A legend is here reading some fine print! At Ripple our mission is to democratise access to purpose-driven opportunities. As a small team that curates hundreds of opportunities each week we do our best to share all the key information and juicy details. We often link out to the original listing and can't guarantee all details are included on our page, or the full accuracy as application windows and role descriptions may be changed by companies with short notice. If you're unsure of any details or closing dates, it's best to reach out to the organisation directly.
Oh look! A legend is here reading some fine print! At Ripple our mission is to democratise access to purpose-driven opportunities. As a small team that curates hundreds of opportunities each week we do our best to share all the key information and juicy details. We often link out to the original listing and can't guarantee all details are included on our page, or the full accuracy as application windows and role descriptions may be changed by companies with short notice. If you're unsure of any details or closing dates, it's best to reach out to the organisation directly.